FAQ
You have questions. We have answers.

Q: What changes will we see as a result of the integration?

A: We're evaluating all aspects of both programs in order to provide the best features to all of our members (i.e. access to more rewards, greater earning potential, etc.) Specific updates will be communicated to you as enhanced program decisions are made.

Q: What is changing for current or new SkyBonus and Biz Perks members?

A: We are striving to ensure that the merger is smooth, seamless and delivers more benefits to our business travelers - that means more choices than ever. The Delta/Northwest merger means that we can offer our business travelers more than 350 destinations in 66 countries - more worldwide destinations than any other airline. Those destinations also include nonstop access between our hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis/St. Paul, New York-JFK, Salt Lake City and Tokyo.

Q: When will the merger be completed?

A: The full integration of Northwest Biz Perks and Delta SkyBonus will be completed around Q1 of 2010. Until then, it's business as usual for members of each program.

Q: Will SkyBonus and Biz Perks operate separately until the programs are merged?

A: Until the integration is completed, Delta's SkyBonus program and Northwest's Biz Perks program will continue to operate as two separate business programs following their own terms and conditions.

Q: Can we still access the current SkyBonus and Biz Perks programs online?

A: You and your travelers may continue to enroll and access Biz Perks and SkyBonus account information online through the NWA Biz Perks and Delta SkyBonus sites. Biz Perks and SkyBonus members may continue to manage their accounts online and earn and redeem points as usual.

Q: Can I link my accounts?

A: Yes, you'll be able to link your accounts through the "Consolidate My Account Page," which will be available here on this site in Q1 of 2010.

Q: Do points expire?

A: Points expire three years after the year of issuance on December 31.

Q: What will happen to my company's program membership and points?

A: During the transition period, Biz Perks will remain active, but separate from Delta's SkyBonus program. Previously earned Biz Perks and SkyBonus points will continue to be valid. The current terms and conditions of Biz Perks and SkyBonus will be in effect until the SkyBonus and Biz Perks programs are fully integrated into one best-in-class small business loyalty program.

As the transition moves forward over the next 6 to 9 months, Biz Perks members will continue to earn and redeem their points as usual.

Q: Can my company earn Biz Perks points when our employees travel on KLM?

A: Northwest currently represents KLM Royal Dutch Airlines within North America, and this will not change. The new Delta will continue to represent KLM, and members will continue to earn Biz Perks points when they travel via KLM. After the two programs have been completely integrated around Q1 of 2010, all members of the new SkyBonus program will continue to earn points on KL coded flights.

Q: Can my company earn Biz Perks points when my employees fly on a Delta flight?

A: Biz Perks customers can earn points on flight numbers that begin with NW, DL, or KL as long as the ticket is validated on NW '012' ticket stock. Points cannot be earned on tickets validated on DL '006' stock.

Q: Can my company earn SkyBonus points when my employees fly on a Northwest flight?

A: SkyBonus customers can earn points on flight numbers that begin with DL or NW as long as the ticket is validated on DL '006' ticket stock. Points cannot be earned on tickets validated on NW '012' stock.

Q: Where can I get the latest merger information?

A: This website is the best place to get the latest info regarding the merger of these two programs. If you'd like information about the airline merger, visit delta.com and/or nwa.com for the latest news. You may also register to receive emails during the transition period.