FREQUENTLY ASKED QUESTIONS.

SkyMiles for Business is Delta’s new, free to join corporate travel rewards program for small and medium-sized enterprises.  SkyMiles for Business turns your business travel budget into rewards by converting the dollars your company spends on eligible flights with Delta, Air France, KLM, Aeromexico, Virgin Atlantic or any of our codeshare partners into miles. SkyMiles for Business rewards your company with miles for dollars spent on business travel by verifiable employees for published fares.    

SkyMiles for Business is designed to reward small and medium-sized companies located in the US and Canada with a Federal Tax ID or VAT number. Companies that have negotiated discount fare agreements, travel agencies, wholesalers, consolidators and other sellers of travel are not eligible to participate in this program. 

There are three tiers: Member, Plus and Elite 

All new companies are enrolled into Member Tier. This is an introduction to the SkyMiles for Business program where you can learn about managing business travel as well as track your company spend and employee travel. 

To become a Plus member, companies must spend at least $5,000 USD in eligible flight revenue and have at least five unique employee travelers each calendar year. Plus members unlock all the benefits of the SkyMiles for Business program which include earning miles for employee travel as well as redeeming those miles for various rewards. Your employees continue to earn miles in their personal SkyMiles® account. 

Elite is the highest tier in the SkyMiles for Business program. It requires a company to have $300,000 USD in eligible flight revenue in addition to the five unique employee travelers each calendar year.  Companies in Elite tier receive all the benefits available to Plus members, plus a 15% mileage bonus.  To maintain Elite status, the company must continue to meet the minimum spend required annually and meet the five unique employee traveler requirement. 

SkyMiles is Delta's frequent flyer program in which individual travelers can earn miles for flying on Delta or eligible partner flights and for using SkyMiles partners´ products and services. SkyMiles for Business is Delta's travel rewards program in which companies can earn miles for employee business travel on Delta and eligible partner flights, which the company may redeem for travel rewards.   Although program administrators are required to have a SkyMiles account, SkyMiles for Business travelers are not required to be SkyMiles Members.  When traveling for company business, employees who are SkyMiles Members will still accrue their personal miles while their company also earns miles in the company account. To ensure both the individual traveler and company earn credit in their respective programs, be sure the employee´s SkyMiles number and the company´s SkyMiles for Business account number are added to the reservation at the time of ticketing. 

No, your SkyBonus ID will become your company’s SkyMiles for Business ID so there is no need to update your profile. 

The new program will change its currency to miles. Following opt into the new program (a requirement to participate in the new program which allows for a seamless experience at launch), existing SkyBonus accounts will carry their Plus or Elite status into the new program, with any accrued SkyBonus points being automatically converted to miles. The conversion rate for existing SkyBonus accounts will be 3-to-1 based on the value of each currency.  

Yes, our popular dollars-off eCredits redemptions will continue to help reduce your business travel costs.  The conversion to miles redemption cost will be adjusted at roughly a 3-to-1 ratio.  For example, a $500 eCredit will require 50,000 miles compared to 150,000 SkyBonus points today.  

Sample eCredit redemption chart in SkyBonus vs SkyMiles for Business:

Miles can be redeemed when booking travel to 1000+ destinations. And there are no blackout dates on any Delta flight. In addition to keeping our popular dollars-off eCredits, a new feature will allow companies to transfer business miles to individual employee accounts to enable redemptions on award travel, seat upgrades, to cover fees for checked bags and more.

Yes, the value of miles will be the same across the business and consumer programs. Miles will transfer at a 1-to-1 ratio and there is no fee associated with transfers from a SkyMiles for Business account.

You can opt into SkyMiles for Business by logging into your SkyBonus account at skybonus.delta.com. First verify your contact information is correct then select the opt-in link from the post-login homepage.   

You can opt into SkyMiles for Business by logging into your SkyBonus account at skybonus.delta.com. First verify your contact information is correct then select the opt-in link from the post-login homepage.   

The current primary program administrator may assign a new primary program administrator or appoint a secondary program administrator to help manage the account. To assign a secondary administrator or if your primary administrator is no longer at the company, a written request from the company is required to update the account. This request should be on company letterhead and must include the company Federal Tax ID or VAT number and an authorized signature. Please include the name, phone number and email address of the new primary program administrator or new secondary administrator. Fax this request to 404-773-2100, or scan and email this request to skybonus@delta.com. Upon receipt and confirmation, your company profile will be updated and the account details will be sent in an email to the new primary program administrator. 

Once you are updated as the administrator you can opt into SkyMiles for Business by logging into your SkyBonus account at skybonus.delta.com and selecting the opt-in link from the post-login homepage.   

You can opt into SkyMiles for Business by logging into your SkyBonus account at skybonus.delta.com. First update your contact information then select the opt-in link from the post-login homepage.  To update your email, contact the SkyBonus Service Center at (877) 832-5211 (M-F 7:30 AM – 7:00 PM CT) or visit Contact Us

If your secondary administrator already opted in, then your company is enrolled in the new SkyMiles for Business program. However, to ensure a smooth transition you will need to link your SkyMiles number to your company so you may continue to manage the business account.  You will be taken directly to Step 2 ‘Link SkyMiles’ by selecting the opt-in link either via email or logging into your SkyBonus account at skybonus.delta.com. 

If your secondary administrator or preferred travel agency has already opted in, then your company is enrolled in the new SkyMiles for Business program. However, to ensure a smooth transition you will need to link your SkyMiles number to your company so you may continue to manage the business account. You will be taken directly to Step 2 ‘Link SkyMiles’ by selecting the opt-in link either via email or logging into your SkyBonus account at skybonus.delta.com. 

If you, your secondary administrator, or preferred travel agency already opted in, then your company is enrolled in the new SkyMiles for Business program. However, to ensure a smooth transition you will need to link your SkyMiles number to your company so you may continue to manage the business account. You will be taken directly to Step 2 ‘Link SkyMiles’ by selecting the opt-in link either via email or logging into your SkyBonus account at skybonus.delta.com. 

We’re sorry you don’t want to participate in the SkyMiles for Business program.  If you choose not to opt-in, then no action is needed on your part. Your company account will be automatically deactivated. Any unused points will be forfeited.  

Delta wants to make managing your travel easier. Part of this is having one set of log-in credentials that makes navigating your personal and business accounts as seamless as possible.  We can accomplish this by using a SkyMiles number.  

To ensure a smooth transition and to verify we have the correct SkyMiles number record, you will need to link your SkyMiles number to your company so you may continue to manage the business account. 

Please contact the SkyBonus Service Center at (877) 832-5211 (M-F 7:30 AM – 7:00 PM CT) or visit Contact Us.

If you have forgotten your SkyMiles account number, please visit delta.com and click on "Forgot Login" or contact a Delta representative at 800-323-2323. 

Delta wants to make managing your travel easier.  Part of this is having one set of log-in credentials that makes navigating your personal and business accounts as seamless as possible. We can accomplish this by using a SkyMiles number. Having a SkyMiles account is required for participation in SkyMiles for Business. You can join SkyMiles here. 

Please verify your contact information is correct.  If you continue to receive an error, contact the SkyBonus Service Center at (877) 832-5211 (M-F 7:30 AM – 7:00 PM CT) visiting Contact Us. 

The name you enter must be an exact match on your personal SkyMiles account.  If you have forgotten your SkyMiles account number, please visit delta.com and click on "Forgot Login" or contact a Delta representative at 800-323-2323. 

You can link your SkyMiles number to your SkyMiles for Business account by logging into your SkyBonus account at skybonus.delta.com.  You will be taken directly to Step 2 ‘Link SkyMiles’ by selecting the opt-in link either via the email you received or logging into your SkyBonus account at skybonus.delta.com. 

SkyMiles for Business is a new loyalty program for small to medium size enterprises with a new set of terms and conditions, program benefits and technology platform.  Opting in confirms that you agree to the new terms and conditions and allows you to enjoy the benefits.  

You may enroll in our current SkyBonus program and new SkyMiles for Business by visiting SkyBonus.delta.com.

If you are listed as a secondary administrator of one or more SkyBonus account(s), you can opt-in on behalf of the company or companies. Next, you will need to remove yourself as the secondary administrator or you can replace yourself with an employee of the company. To assign a new administrator, a written request from the company is required to update the account. This request should be on a company letterhead and must include the company Federal Tax ID or VAT number and an authorized signature. Please include the name, phone number and email address of the new administrator. Fax this request to 404-773-2100, or scan and email this request to skybonus@delta.com. 

Next, enroll into an Agency SkyBonus account and have all the companies you manage associate themselves with your agency.    

More details on the agency experience will come soon. 

Travel agents are not allowed to register themselves as the primary administrator for a company. Travel agents and other sellers of travel are not allowed to participate in the program, per the terms and conditions of SkyBonus (see General Conditions, Section 1) or SkyMiles for Business (see Eligibility Requirements).  You will need to remove yourself as the primary administrator and replace that with an employee of the company. To assign a new administrator, a written request from the corporation is required to update the account. This request should be on a company letterhead and must include the company Federal Tax ID or VAT number and an authorized signature. Please include the name, phone number and email address of the new primary program administrator. Fax this request to 404-773-2100, or scan and email this request to skybonus@delta.com. 

Next, enroll into an Agency SkyBonus account and have all the companies you manage associate themselves with your agency.  

More details on the agency experience will come soon. 

Only the primary or secondary administrator of the SkyMiles for Business account should be linked during the opt-in process.

No action is needed for your employees.  Only the primary or secondary administrator of the SkyMiles for Business account should be linked during the opt-in process.  This allows you to log in to your account in the Fall once SkyMiles for Business launches.

Your leisure and business profiles are kept separate. When you log into your SkyMiles account you will see two sections – Personal and Business.  Under Personal you can book personal travel and access your individual SkyMiles account profile and activity.  Under Business you can book business travel, manage your company’s travel program (if applicable) or access your company’s SkyMiles for Business account when the new program launches.  The SkyMiles login provides a single sign-on with only one username and password to remember.

SkyBonus is Delta´s complimentary business travel rewards program for small to medium companies. SkyBonus turns your business travel budget into rewards by converting the dollars your company spends on eligible flights with Delta, Air France, KLM Royal Dutch Airlines, Aeromexico, Virgin Atlantic or any of our codeshare partners into SkyBonus points. SkyBonus rewards your company with points for every dollar spent on business travel by verifiable employees and for all published fares.

Companies eligible for SkyBonus include small to mid-sized companies located in countries where the program is offered. Companies that have negotiated discount fare agreements, travel agencies, wholesalers, consolidators and other sellers of travel are not eligible to participate in this program.

Companies are required to spend a minimum of $5,000 USD in eligible flight revenue and have a minimum of five unique employee travelers each calendar year to remain active in the program and keep available points..

You or your travel agency may enroll your company by completing the online application at skybonus.delta.com. To be eligible, you must accept the terms and conditions of the program. If your company qualifies, you and your preferred travel agent will receive an email confirmation within two business days. Your company will be assigned a unique SkyBonus account number to be used to track your company’s business travel on Delta® and eligible partner flights.

• Your company's legal name and address
• Your company’s Federal Tax ID or VAT number
• Name, phone number and email address for a primary administrator who will be responsible for managing the program on behalf of your company
• The ARC/IATA number, email address and contact information of your preferred travel agency (if applicable)

SkyBonus is Delta's global travel rewards program in which member companies can earn points for business travel on Delta and eligible partner flights, which companies may redeem for travel rewards. SkyMiles is Delta's frequent flyer program in which individual travelers can earn miles for flying on Delta or eligible partner flights and for using SkyMiles partners´ products and services. SkyBonus travelers are not required to be SkyMiles members; however, when traveling for company business, employees who are SkyMiles members will still accrue their personal miles while their company earns SkyBonus points. To ensure both the individual traveler and company earn credit in both programs, be sure the employee´s SkyMiles number and the company´s SkyBonus account number are added to the reservation at the time of ticketing.

The Program Administrators are responsible for managing the company’s SkyBonus account, including:

• Updating the company profile information
• Providing the SkyBonus account number to the company’s preferred travel agency
• Communicating the SkyBonus account number, booking instructions, and relevant program information to business travelers
• Monitoring the company’s SkyBonus account activity
• Redeeming rewards on behalf of the company

The current primary program administrator may assign a new primary program administrator at any time by updating the company profile information. Additionally, he/she may also appoint a secondary program administrator to help manage the account. If the current primary program administrator is no longer with the company, a written request from the corporation is required to update the account. This request should be on company letterhead and must include the company Federal Tax ID number and an authorized signature. Please include the name, phone number and email address of the new primary program administrator. Fax this request to 404-773-2100, or scan and email this request to skybonus@delta.com. Upon receipt and confirmation, your company profile will be updated and the account details will be sent in an email to the new primary program administrator.

Your travel agency can update the information listed on your company profile. In addition, your agent can register your company for promotions. If you grant authorization, your travel agent can also view your account statement and order awards on your behalf.

Your company can earn SkyBonus points for all eligible flights taken by employees for business, when your company's SkyBonus ID is included on the ticket and when the following criteria are met:

• Tickets purchased worldwide with Delta Air Lines (ticket numbers beginning in 006)
  • Tickets issued or originating outside of North America must be issued on DL 006 for flights marketed and operated by Delta.
• Tickets purchased in North America with select partners:
  • Air France (ticket numbers beginning in 057), KLM Royal Dutch Airlines (074) and Virgin Atlantic (932) tickets must be issued and originate in North America and contain a Transatlantic flight segment. 
  • Aeromexico tickets (beginning in 139) must be issued and originate in North America, for nonstop travel between the United States and Mexico, for flights completed on or after October 1, 2017.
• Flights operated by SkyTeam® partners and other codeshare partner airlines also earn when:
  
  • Tickets are issued by Delta (006)
  • Flights are marketed by Delta (DL flight number)

Your SkyBonus points expire on December 31st, three years after the year of issuance.

Your company´s SkyBonus account number must be included on your tickets at the time of purchase by your travel agency, at delta.com, at other Delta ticketing locations such as Delta Reservations, city ticket offices or airport ticket counters, or on qualifying tickets purchased directly with Air France, KLM, and Aeromexico. When purchasing tickets on delta.com, travelers should select "My company is a SkyBonus program member" on the Passenger Information page and enter their company´s SkyBonus account number. Additionally, employees can add their company´s SkyBonus account number to their SkyMiles profile at any time. Once added to their SkyMiles profile, the SkyBonus number will automatically be added to their tickets when reservations are booked online at delta.com.

If your SkyBonus number was not entered on a ticket at the time of issuance, you can enter the ticket number on the Add Tickets page to request retroactive credit. Retroactive credit is allowed for qualifying flights purchased and flown after your enrollment date. In addition, only eligible travel purchased and flown within the last 12 months of your membership is considered for credit. Tickets are processed and will appear on your statement within 6-8 weeks after travel. Tickets validated on Aeromexico ticket stock (ticket numbers beginning in 139) for flights completed prior to October 1, 2017 are not eligible for retroactive credit.

SkyBonus points are calculated daily. Tickets are processed and will appear on your statement within 6-8 weeks after travel. However, it may take up to 10-12 weeks after travel for points to be credited for some qualifying partner-operated flights.

Changes or cancellations to an itinerary are handled at www.delta.com, your preferred travel agency or by contacting Delta Reservations.

Your company can earn SkyBonus points on eligible purchased upgrades. For upgrades purchased prior to the 24-hour check-in window through Delta's post purchase upgrade options, your company will earn credit for the value of the upgrade and the original ticket will be updated to the new earning level (if applicable) after travel is complete.  The original ticket must be eligible to earn credit in order for the post purchase paid upgrade to earn credit. See Terms and Conditions for types of tickets that are not eligible.

Your company´s program administrators can view your company’s SkyBonus statement and account balance at any time. If you have granted your preferred travel agency permission to redeem rewards on your company´s behalf, the agency can also view your company´s SkyBonus statement and account balance.

The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.

Please allow up to 4 hours processing time to receive reward flight certificates. SkyMiles accounts for the recipients of Silver Medallion® status will be updated to indicate their new status within 48 hours.  

SkyBonus reward ticket certificates may be booked on delta.com or through SkyBonus Reservations at 877-832-5211. SkyBonus upgrade reward certificates may be booked by a travel agency or SkyBonus Reservations at 877-832-5211. See reward terms and conditions for specific instructions.

Prior to ticketing, award travel reservations may be changed at any time. Once ticketed, date/flight changes are allowed, if available, upon payment of any applicable fees or service charges when the ticket is reissued.

Any out of pocket expense paid with a credit card will be refunded to the original form of payment.  A new Delta Transportation Credit Voucher for the total amount of eCredit(s) used will be issued in the name of the ticketed passenger and available for them to use towards future travel. 

The eCredit can only applied to the first passenger listed in the reservation.  

If the value of the eCredit is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient  

You can, however, the eCredit will only be applied to the first passenger in the reservation. 

If you have multiple people travelling together and want to use an eCredit as a form of payment for each ticket, then you will need to book and ticket each one separately at delta.com/redeem. 

Yes, you still earn points for eligible flight revenue based on flown tickets.  Eligible flight revenue is calculated using base fare (including any carrier-imposed surcharges but net of all government-imposed taxes and fees), prorated per flight segment, and rounded down to the nearest whole number.  

Allow up to four hours to receive an email with your eCredit details 

If you have any remaining value on your eCredit the original document number on your statement will continue to show OPEN.  You can click on the document number and it will take you to delta.com/redeem where you can view the current document number along with remaining value. 

Visit delta.com/redeem and enter your eCredit certificate number and redemption code.  

Contact the SkyBonus Service Center

Please see the terms and conditions of ecredits

The eCredits may only be applied toward the Delta air portion of a Delta Vacations package.

Your eCredit expires one year from the certificate issuance.  You can check your expiration date by going to delta.com/redeem and entering your certificate number and redemption code.   

You can combine up to five Delta eCredits for one ticket. 

Visit delta.com/redeem and enter your first eCredit certificate number and redemption code. Select LOOK UP.   Once that eCredit is displayed you will see “+ Add a Certificate or eCredit” underneath that box.  Select the link and add your next certificate number and redemption code.    

Visit delta.com/redeem and enter your eCredit certificate number and redemption code. 

Simply provide the employee with the certificate document number and redemption code you received in the confirmation email.  You can also locate this information in your SkyBonus account by viewing your statement.

The corporate eCredits do not go in a personal SkyMiles account/wallet, please retain the email with the eCredit number to use in the future.

SkyBonus Elite is a tier in the SkyBonus rewards program that offers additional rewards and benefits to our most loyal companies.

SkyBonus Elite is a higher tier within the SkyBonus program. SkyBonus Elite companies earn additional rewards and enjoy greater flexibility of redemptions in addition to the standard benefits offered in the SkyBonus program.

Answers to most questions about the SkyBonus program can be found in the information listed on the SkyBonus website. General program questions, account inquires, or customer service issues can be submitted through the Contact Us form or by calling the SkyBonus Service Center at 877-832-5211.