ECREDIT FREQUENTLY ASKED QUESTIONS.

Redeeming Points For Delta eCredits

How do I redeem my SkyBonus points for a Delta eCredit?

The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.

How do I use my Delta eCredit?

Your Delta eCredit can be redeemed during checkout on delta.com, through delta.com/redeem.

Can I give my Delta eCredit to my travel agent to use towards the purchase of my ticket?

No, your Delta eCredit cannot be redeemed through your travel agent. Redemption is easy by visiting delta.com/redeem.

What happens if my ticket cost less than my Delta eCredit?

If the value of a Delta eCredits Credit Voucher is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient.

If I have to cancel my ticket, will I receive a refund for the eCredit?

Points for rewards are considered redeemed once issued and cannot be redeposited. All terms and conditions of your ticket apply.

What happens if I purchase a fully refundable fare with an eCredit and then need to cancel my travel?

Any out of pocket expense paid with a credit card will be refunded to the original form of payment.  A new Delta Transportation Credit Voucher for the total amount of eCredit(s) used will be issued in the name of the ticketed passenger and available for them to use towards future travel. 

What name is the eCredit issued in?

The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".

Why doesn’t the remaining value of my eCredit get applied to the next passenger in my reservation?

The eCredit can only applied to the first passenger listed in the reservation.  

If the value of the eCredit is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient  

Can I book multiple travelers in the same reservation using an eCredit?

You can, however, the eCredit will only be applied to the first passenger in the reservation. 

If you have multiple people travelling together and want to use an eCredit as a form of payment for each ticket, then you will need to book and ticket each one separately at delta.com/redeem. 

Will I still earn points in my SkyBonus account if I use an eCredit?

Yes, you still earn points for eligible flight revenue based on flown tickets.  

How long does it take to receive my eCredit?

Allow up to four hours to receive an email with your eCredit details 

Why does my eCredit show OPEN on my statement even though I've used it?

If you have any remaining value on your eCredit the original document number on your statement will continue to show OPEN.  You can click on the document number and it will take you to delta.com/redeem where you can view the current document number along with remaining value. 

How do I view the balance remaining on my eCredit?

Visit delta.com/redeem and enter your eCredit certificate number and redemption code.  

Who do I call if I'm having problems with redeeming my points for an eCredit?

Contact local Reservations team.

Where can I go to learn more about Delta eCredits?

Please see the terms and conditions of ecredits

Can I use my eCredit for Delta Vacations packages?

The eCredits may only be applied toward the Delta air portion of a Delta Vacations package.

When does my eCredit expire?

Your eCredit expires one year from the certificate issuance.  You can check your expiration date by going to delta.com/redeem and entering your certificate number and redemption code.   

Can I use my eCredit on Delta's partner airlines?

Your eCredit is eligible for all Delta marketed flights available on delta.com regardless of the operating carrier.

How many eCredits can I use for one ticket?

You can combine up to five Delta eCredits for one ticket. 

How do I use multiple eCredits towards the purchase of my ticket?

Visit delta.com/redeem and enter your first eCredit certificate number and redemption code. Select LOOK UP.   Once that eCredit is displayed you will see “+ Add a Certificate or eCredit” underneath that box.  Select the link and add your next certificate number and redemption code.    

The link in my redemption confirmation email does not work. How can I redeem my eCredit?

Visit delta.com/redeem and enter your eCredit certificate number and redemption code. 

How do I give an eCredit to an employee so they may book their travel?

Simply provide the employee with the certificate document number and redemption code you received in the confirmation email.  You can also locate this information in your SkyBonus account by viewing your statement.

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