FREQUENTLY ASKED QUESTIONS.

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Enrollment In SkyBonus

What is SkyBonus?

SkyBonus is Delta´s complimentary business travel rewards program for small to medium companies. SkyBonus turns your business travel budget into rewards by converting the dollars your company spends on eligible flights with Delta, Air France, KLM Royal Dutch Airlines, Aeromexico, Virgin Atlantic or any of our codeshare partners into SkyBonus points. SkyBonus rewards your company with points for every dollar spent on business travel by verifiable employees and for all published fares.

Who qualifies for the SkyBonus program?

Companies eligible for SkyBonus include small to mid-sized companies located in countries where the program is offered. Companies that have negotiated discount fare agreements, travel agencies, wholesalers, consolidators and other sellers of travel are not eligible to participate in this program.

Companies are required to spend a minimum of $5,000 USD in eligible flight revenue and have a minimum of two unique employee travelers each calendar year to remain active in the program and keep available points.

How do I enroll my company in SkyBonus?

You or your travel agency may enroll your company by completing the online application at skybonus.delta.com. To be eligible, you must accept the terms and conditions of the program. If your company qualifies, you and your preferred travel agent will receive an email confirmation within two business days. Your company will be assigned a unique SkyBonus account number to be used to track your company’s business travel on Delta® and eligible partner flights.

What information do I need to enroll my company in SkyBonus?
  • Your company's legal name and address
  • Your company’s Federal Tax ID or VAT number
  • Name, phone number and email address for a primary administrator who will be responsible for managing the program on behalf of your company
  • The ARC/IATA number, email address and contact information of your preferred travel agency (if applicable)
What is the difference between the SkyBonus program and the SkyMiles® Program?

SkyBonus is Delta's global travel rewards program in which member companies can earn points for business travel on Delta and eligible partner flights, which companies may redeem for travel rewards. SkyMiles is Delta's frequent flyer program in which individual travelers can earn miles for flying on Delta or eligible partner flights and for using SkyMiles partners´ products and services. SkyBonus travelers are not required to be SkyMiles members; however, when traveling for company business, employees who are SkyMiles members will still accrue their personal miles while their company earns SkyBonus points. To ensure both the individual traveler and company earn credit in both programs, be sure the employee´s SkyMiles number and the company´s SkyBonus account number are added to the reservation at the time of ticketing.

Maintaining Your SkyBonus Account

What is the role of the Program Administrators?

The Program Administrators are responsible for managing the company’s SkyBonus account, including:

  • Updating the company profile information
  • Providing the SkyBonus account number to the company’s preferred travel agency
  • Communicating the SkyBonus account number, booking instructions, and relevant program information to business travelers
  • Monitoring the company’s SkyBonus account activity
  • Redeeming rewards on behalf of the company
How do we change the Program Administrator for our account?

The current primary program administrator may assign a new primary program administrator at any time by updating the company profile information. Additionally, he/she may also appoint a secondary program administrator to help manage the account. If the current primary program administrator is no longer with the company, a written request from the corporation is required to update the account. This request should be on company letterhead and must include an authorized signature. Please include the name, phone number and email address of the new primary program administrator. Fax this request to 404-773-2100, or scan and email this request to skybonus@delta.com. Upon receipt and confirmation, your company profile will be updated and the account details will be sent in an email to the new primary program administrator.

Can our travel agency update our SkyBonus account?

Your travel agency can update the information listed on your company profile. In addition, your agent can register your company for promotions. If you grant authorization, your travel agent can also view your account statement and order awards on your behalf.

Tracking SkyBonus Revenue

What travel qualifies for earning SkyBonus points?

Your company can earn SkyBonus points for all eligible flights taken by employees for business, when your company's SkyBonus ID is included on the ticket and when the following criteria are met:

  • Tickets purchased worldwide with Delta Air Lines (ticket numbers beginning in 006)
    • Tickets issued or originating outside of North America must be issued on DL 006 for flights marketed and operated by Delta.
  • Tickets purchased in North America with select partners:
    • Air France (ticket numbers beginning in 057), KLM Royal Dutch Airlines (074) and Virgin Atlantic (932) tickets must be issued and originate in North America and contain a Transatlantic flight segment. 
    • Aeromexico tickets (beginning in 139) must be issued and originate in North America, for nonstop travel between the United States and Mexico, for flights completed on or after October 1, 2017.
  • Flights operated by SkyTeam® partners and other codeshare partner airlines also earn when:
    • Tickets are issued by Delta (006)
    • Flights are marketed by Delta (DL flight number)
Do SkyBonus points expire?

Your SkyBonus points expire on December 31st, three years after the year of issuance.

How do tickets track automatically in our account?

Your company´s SkyBonus account number must be included on your tickets at the time of purchase by your travel agency, at delta.com, at other Delta ticketing locations such as Delta Reservations, city ticket offices or airport ticket counters, or on qualifying tickets purchased directly with Air France, KLM, and Aeromexico. When purchasing tickets on delta.com, travelers should select "My company is a SkyBonus program member" on the Passenger Information page and enter their company´s SkyBonus account number. Additionally, employees can add their company´s SkyBonus account number to their SkyMiles profile at any time. Once added to their SkyMiles profile, the SkyBonus number will automatically be added to their tickets when reservations are booked online at delta.com.

Can a ticket be submitted for retroactive credit?

If your SkyBonus number was not entered on a ticket at the time of issuance, you can enter the ticket number on the Add Tickets page to request retroactive credit. Retroactive credit is allowed for qualifying flights purchased and flown after your enrollment date. In addition, only eligible travel purchased and flown within the last 12 months of your membership is considered for credit. Tickets are processed and will appear on your statement within 6-8 weeks after travel. Tickets validated on Aeromexico ticket stock (ticket numbers beginning in 139) for flights completed prior to October 1, 2017 are not eligible for retroactive credit.

How long does it take for points to be credited to our account?

SkyBonus points are calculated daily. Tickets are processed and will appear on your statement within 6-8 weeks after travel. However, it may take up to 10-12 weeks after travel for points to be credited for some qualifying partner-operated flights.

How are changes to itineraries handled?

Changes or cancellations to an itinerary are handled at www.delta.com, your preferred travel agency or by contacting Delta Reservations.

Can my company earn credit on upgrades?

Your company can earn SkyBonus points on eligible purchased upgrades. For upgrades purchased prior to the 24-hour check-in window through Delta's post purchase upgrade options, your company will earn credit for the value of the upgrade and the original ticket will be updated to the new earning level (if applicable) after travel is complete.  The original ticket must be eligible to earn credit in order for the post purchase paid upgrade to earn credit. See Terms and Conditions for types of tickets that are not eligible.

SkyBonus Reward Redemptions

Who can view our company´s SkyBonus account balance?

Your company´s program administrators can view your company’s SkyBonus statement and account balance at any time. If you have granted your preferred travel agency permission to redeem rewards on your company´s behalf, the agency can also view your company´s SkyBonus statement and account balance.

How are SkyBonus rewards redeemed?

The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.

What is the processing time for SkyBonus reward redemption?

Please allow up to 4 hours processing time to receive reward flight certificates. SkyMiles accounts for the recipients of Silver Medallion® status and Delta Sky Club® membership Rewards will be updated to indicate their new status within 48 hours.   Delta Sky Club credentials will be available in the My Wallet section of delta.com and the Fly Delta app.  Beverage/Headset Coupons and Delta Sky Club® Single Visit Passes will be delivered within five (5) business days of redemption for SkyBonus accounts based in the United States. Beverage/Headset Coupons and Delta Sky Club® Single Visit Passes will be delivered within ten (10) business days for SkyBonus accounts not based in the United States. Delivery time for orders outside of the United States do not account for additional processing time that may be required by customs.

How are SkyBonus award travel reservations confirmed?

SkyBonus reward ticket certificates may be booked on delta.com or through SkyBonus Reservations at 877-832-5211. SkyBonus upgrade reward certificates may be booked by a travel agency or SkyBonus Reservations at 877-832-5211. See reward terms and conditions for specific instructions.

Are changes to Award Travel reservations allowed?

Prior to ticketing, award travel reservations may be changed at any time. Once ticketed, date/flight changes are allowed, if available, upon payment of any applicable fees or service charges when the ticket is reissued.

 

Redeeming Points For Delta eCredits

How do I redeem my SkyBonus points for a Delta eCredit?

The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.

How do I use my Delta eCredit?

Your Delta eCredit can be redeemed during checkout on delta.com, through delta.com/redeem or through Delta Reservations by calling 1-800-221-1212.

Can I give my Delta eCredit to my travel agent to use towards the purchase of my ticket?

No, your Delta eCredit cannot be redeemed through your travel agent. Redemption is easy by visiting delta.com/redeem or Delta Reservations by calling 1-800-221-1212

What happens if my ticket cost less than my Delta eCredit?

If the value of a Delta eCredits Credit Voucher is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient.

If I have to cancel my ticket, will I receive a refund for the eCredit?

Points for rewards are considered redeemed once issued and cannot be redeposited. All terms and conditions of your ticket apply.

What happens if I purchase a fully refundable fare with an eCredit and then need to cancel my travel?

Any out of pocket expense paid with a credit card will be refunded to the original form of payment.  A new Delta Transportation Credit Voucher for the total amount of eCredit(s) used will be issued in the name of the ticketed passenger and available for them to use towards future travel. 

What name is the eCredit issued in?

The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".

Why doesn’t the remaining value of my eCredit get applied to the next passenger in my reservation?

The eCredit can only applied to the first passenger listed in the reservation.  

If the value of the eCredit is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient  

Can I book multiple travelers in the same reservation using an eCredit?

You can, however, the eCredit will only be applied to the first passenger in the reservation. 

If you have multiple people travelling together and want to use an eCredit as a form of payment for each ticket, then you will need to book and ticket each one separately at delta.com/redeem. 

Will I still earn points in my SkyBonus account if I use an eCredit?

Yes, you still earn points for eligible flight revenue based on flown tickets.  Eligible flight revenue is calculated using base fare (including any carrier-imposed surcharges but net of all government-imposed taxes and fees), prorated per flight segment, and rounded down to the nearest whole number.  

How long does it take to receive my eCredit?

Allow up to four hours to receive an email with your eCredit details 

Why does my eCredit show OPEN on my statement even though I've used it?

If you have any remaining value on your eCredit the original document number on your statement will continue to show OPEN.  You can click on the document number and it will take you to delta.com/redeem where you can view the current document number along with remaining value. 

How do I view the balance remaining on my eCredit?

Visit delta.com/redeem and enter your eCredit certificate number and redemption code.  

Who do I call if I'm having problems with redeeming my points for an eCredit?
Where can I go to learn more about Delta eCredits?

Please see the terms and conditions of ecredits

Can I use my eCredit for Delta Vacations packages?

The eCredits may only be applied toward the Delta air portion of a Delta Vacations package.

When does my eCredit expire?

Your eCredit expires one year from the certificate issuance.  You can check your expiration date by going to delta.com/redeem and entering your certificate number and redemption code.   

Can I use my eCredit on Delta's partner airlines?

Your eCredit is eligible for all Delta marketed flights available on delta.com regardless of the operating carrier.

How many eCredits can I use for one ticket?

You can combine up to five Delta eCredits for one ticket. 

How do I use multiple eCredits towards the purchase of my ticket?

Visit delta.com/redeem and enter your first eCredit certificate number and redemption code. Select LOOK UP.   Once that eCredit is displayed you will see “+ Add a Certificate or eCredit” underneath that box.  Select the link and add your next certificate number and redemption code.    

The link in my redemption confirmation email does not work. How can I redeem my eCredit?

Visit delta.com/redeem and enter your eCredit certificate number and redemption code. 

How do I give an eCredit to an employee so they may book their travel?

Simply provide the employee with the certificate document number and redemption code you received in the confirmation email.  You can also locate this information in your SkyBonus account by viewing your statement.

SkyBonus Information

Who can we contact if we have additional questions about SkyBonus?

Answers to most questions about the SkyBonus program can be found in the information listed on the SkyBonus website. General program questions, account inquires, or customer service issues can be submitted through the Contact Us form or by calling the SkyBonus Service Center at 877-832-5211.

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