AGENCY - FREQUENTLY ASKED QUESTIONS.
- Company’s legal name and address
- Company’s Federal Tax ID or VAT number
- Name, phone number, and email address for a primary administrator who will be responsible for maintaining the program on behalf of the company
- Agency ARC/IATA number, email address, and contact information
Enrollment in SkyBonus
SkyBonus is available to small to medium-sized businesses with a valid Federal Tax ID or VAT number located in North America (United States, Canada, Mexico), Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Grenada, Guam/Northern Marianas, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Israel, Jamaica, Japan, Korea, Lebanon, Liberia, Nicaragua, Panama, Peoples Republic of China, Peru, Philippines, Puerto Rico, Republic of Palau, Russia, Saudi Arabia, Singapore, St. Kitts and Nevis, St. Lucia, St. Maarten, Trinidad & Tobago, Turks and Caicos, Ukraine, United Arab Emirates, Uruguay, and Virgin Islands are eligible for SkyBonus. Companies that have negotiated discount fare agreements with Delta, travel agencies, wholesalers, consolidators, and other sellers of travel are not eligible to participate in this program.
Companies that have negotiated discount fare agreements with Delta are not eligible to participate in this program.
Travel agents may enroll companies by completing the online application at skybonus.delta.com. To be eligible, you must accept the terms and conditions of the program. If your corporate client qualifies, the designated program administrator at the company will receive an email confirmation within 2 business days. The company will be assigned a unique SkyBonus account number to be used to track their business travel on Delta and eligible partner flights.
SkyBonus is Delta's global travel rewards program in which member companies can earn points for business travel on Delta and eligible partner flights, which companies may redeem for travel rewards. SkyMiles is Delta’s frequent flyer program in which individual travelers can earn miles for flying on Delta or eligible partner flights and for using SkyMiles partners' products and services. SkyBonus travelers are not required to be SkyMiles members, however, when traveling for company business employees who are SkyMiles members will still accrue their personal miles while their company earns SkyBonus points. To ensure both the individual traveler and their company earn credit in both programs, be sure the employee’s SkyMiles number and the company's SkyBonus account number are added to the reservation at the time of ticketing.
- Updating the company profile information
- Providing the SkyBonus account number to the company’s preferred travel agency
- Communicating the SkyBonus account number, booking instructions, and relevant program information to business travelers
- Monitoring the company’s SkyBonus account activity
- Redeeming rewards on behalf of the company
Maintaining Registered SkyBonus Accounts
The program administrators are responsible for managing the company’s SkyBonus account including:
The current primary program administrator may assign a new primary program administrator at any time by updating the company profile information. Additionally, they may also appoint a secondary program administrator to help manage the account. If the current primary program administrator is no longer with the company, a written request from the corporation is required to update the account. This request should be on company letterhead and must include an authorized signature. Please include the name, phone number and email address of the new primary program administrator. Fax this request to 404-773-2100, or scan and email the request to firstname.lastname@example.org. Upon receipt, and confirmation, the company profile will be updated and the account details will be sent in an email to the new primary program administrator.
If you have been designated as the company's preferred agency, you can update the information listed on your client’s company profile. In addition, you can register your corporate clients for promotions. If you have been granted authorization, your can also view your client’s account statement and order awards on their behalf.
- Tickets purchased worldwide with Delta Air Lines (ticket numbers beginning in 006)
- Tickets issued or originating outside of North America must be issued on DL 006 for flights marketed and operated by Delta
- Tickets purchased in North America with select partners:
- Air France (ticket numbers beginning in 057), KLM Royal Dutch Airlines (074) and Virgin Atlantic (932) tickets must be issued and originate in North America and contain a Transatlantic flight segment
- Aeromexico tickets (beginning in 139) must be issued and originate in North America, for nonstop travel between the United States and Mexico, for flights completed on or after October 1, 2017
- Flights operated by SkyTeam® partners and other codeshare partner airlines also earn when:
- Tickets are issued by Delta (006)
- Flights are marketed by Delta (DL flight number)
Tracking SkyBonus Revenue
Your corporate client can earn SkyBonus points for all eligible flights taken by employees for business, when the company's SkyBonus ID is included on the ticket and when the following criteria are met:
A company's SkyBonus account number must be included on tickets at the time of purchase by their travel agency, at delta.com, at other Delta ticketing locations such as Delta reservations, city ticket offices or airport ticket counters, or on qualifying tickets purchased directly with Air France, KLM, Alitalia and Aeromexico. When purchasing tickets on delta.com, travelers should select "My company is a Delta SkyBonus program member" on the Passenger Information page and enter their company's SkyBonus account number. Additionally, employees can add their company's SkyBonus account number to their SkyMiles profile at any time. Once added to their SkyMiles profile, the SkyBonus number will automatically be added to their tickets when reservations are booked online at delta.com.
If the company's SkyBonus number was not entered on a ticket at the time of issuance, the ticket may be submitted for retro-credit on the Add Tickets page at skybonus.delta.com. Retroactive credit is allowed for qualifying flights purchased and flown after the member company's enrollment date. In addition, only eligible travel purchased and flown within the last 12 months of membership is considered for credit. Tickets are processed and will appear on your statement within 6-8 weeks after travel. Tickets validated on Aeromexico ticket stock (ticket numbers beginning in 139) for flights completed prior to October 1, 2017 are not eligible for retroactive credit.
SkyBonus points are calculated daily. Tickets are processed and will appear on the account's statement within 6-8 weeks after travel. However, it may take up to 10-12 weeks after travel for points to be credited for some qualifying partner-operated flights.
Changes or cancellations to an itinerary are handled at www.delta.com, by the account's preferred travel agency, or by contacting Delta Reservations.
A company can earn SkyBonus points on eligible purchased upgrades. For upgrades purchased prior to the 24-hour check-in window through Delta's post purchase upgrade options, the company will earn credit for the value of the upgrade and the original ticket will be updated to the new earning level (if applicable) after travel is complete. The original ticket must be eligible to earn credit in order for the post purchase paid upgrade to earn credit. See Terms and Conditions for types of tickets that are not eligible.
SkyBonus points expire December 31st, three years after the year of issuance.
SkyBonus Reward Redemptions
The program administrators can view their company’s SkyBonus statement and account balance at any time. If you have been granted permission to redeem awards on your client’s behalf, you can also view the information listed on their account statement page.
The program administrators, or preferred travel agency, can redeem awards for customers, employees, business associates, or anyone the company chooses, by logging into the company's SkyBonus account and accessing the Order Rewards page.
Please allow up to 4 hours processing time to receive reward flight and upgrade certificates. SkyMiles accounts for the recipients of Silver Medallion® status and Delta Sky Club® membership rewards will be updated to indicate their new status within 48 hours. Delta Sky Club credentials will be available in the My Wallet section of delta.com and the Fly Delta app. Beverage/Headset Coupons and Delta Sky Club® Single Visit Passes will be delivered within five (5) business days of redemption for SkyBonus accounts based in the United States. Beverage/Headset Coupons and Delta Sky Club Single Visit Passes will be delivered within ten (10) business days for SkyBonus accounts not based in the United States. Delivery time for orders outside of the United States do not account for additional processing time that may be required by customs.
SkyBonus reward ticket certificates may be booked on delta.com or through SkyBonus Reservations at 877-832-5211. SkyBonus upgrade reward certificates may be booked by a travel agency or SkyBonus Reservations at 877-832-5211. See reward terms and conditions for specific instructions.
Prior to ticketing, award travel reservations may be changed at any time. Once ticketed, date/flight changes are allowed if available upon payment of any applicable service charges when the ticket is reissued.
Redeeming Points For Delta eCredits
The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.
Your Delta eCredit can be redeemed during checkout on delta.com, through delta.com/redeem or through Delta Reservations by calling 1-800-221-1212.
No, your Delta eCredit cannot be redeemed through your travel agent. Redemption is easy by visiting delta.com/redeem or Delta Reservations by calling 1-800-221-1212
If the value of a Delta eCredits Credit Voucher is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient.
Points for rewards are considered redeemed once issued and cannot be redeposited. All terms and conditions of your ticket apply.
The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".
Yes, you can use the eCredit for multiple purchases and for multiple passengers. The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".
Yes, you still earn points for eligible flight revenue based on flown tickets. Eligible flight revenue is calculated using base fare (including any carrier imposed surcharges but net of all government imposed taxes and fees), prorated per flight segment, and rounded down to the nearest whole number.
Allow up to four hours to receive an email with your eCredit details.
If you have any remaining value on your eCredit the original document number on your statement will continue to show OPEN. You can click on the document number and it will take you to delta.com/redeem where you can view the current document number along with remaining value.
Visit delta.com/redeem and enter your eCredit certificate number and redemption code.
The eCredit may only be applied toward the Delta air portion of a Delta Vacations package.
Your eCredit expires one year from the certificate issuance. You can check your expiration date by going to delta.com/redeem and entering your certificate number and redemption code.
Your eCredit is eligible for all Delta marketed flights available on delta.com regardless of the operating carrier.
You can combine up to five Delta eCredits for one ticket.
SkyBonus Elite is a tier in the SkyBonus rewards program that offers additional rewards and benefits to our most loyal companies.
SkyBonus Elite is a higher tier within the SkyBonus program. SkyBonus Elite companies earn additional rewards and enjoy greater flexibility of redemptions in addition to the standard benefits offered in the SkyBonus program.
General SkyBonus Program Information
Answers to most questions about the SkyBonus program can be found in the information listed on the SkyBonus website. General program questions, account inquires, or customer service issues can be submitted through the Contact Us form or by calling the SkyBonus Service Center at 877-832-5211.