Enrollment in SkyBonus

How do I determine if a company is eligible for SkyBonus?

SkyBonus is available to small to medium-sized businesses with a valid Federal Tax ID or VAT number located in North America (United States, Canada, Mexico), Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Grenada, Guam/Northern Marianas, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Israel, Jamaica, Japan, Korea, Lebanon, Liberia, Nicaragua, Panama, Peoples Republic of China, Peru, Philippines, Puerto Rico, Republic of Palau, Russia, Saudi Arabia, Singapore, St. Kitts and Nevis, St. Lucia, St. Maarten, Trinidad & Tobago, Turks and Caicos, Ukraine, United Arab Emirates, Uruguay, and Virgin Islands are eligible for SkyBonus. Companies that have negotiated discount fare agreements with Delta, travel agencies, wholesalers, consolidators, and other sellers of travel are not eligible to participate in this program.

What if a company already has a Preferred Carrier Agreement with Delta?

Companies that have negotiated discount fare agreements with Delta are not eligible to participate in this program.

How do I enroll a corporate client in SkyBonus?

Travel agents may enroll companies by completing the online application at To be eligible, you must accept the terms and conditions of the program. If your corporate client qualifies, the designated program administrator at the company will receive an email confirmation within 2 business days. The company will be assigned a unique SkyBonus account number to be used to track their business travel on Delta and eligible partner flights.

What information do I need to enroll a company in SkyBonus?
  • Company’s legal name and address
  • Company’s Federal Tax ID or VAT number
  • Name, phone number, and email address for a primary administrator who will be responsible for maintaining the program on behalf of the company
  • Agency ARC/IATA number, email address, and contact information
Can company employees earn miles in their individual SkyMiles accounts?

SkyBonus is Delta's global travel rewards program in which member companies can earn points for business travel on Delta and eligible partner flights, which companies may redeem for travel rewards. SkyMiles is Delta’s frequent flyer program in which individual travelers can earn miles for flying on Delta or eligible partner flights and for using SkyMiles partners' products and services. SkyBonus travelers are not required to be SkyMiles members, however, when traveling for company business employees who are SkyMiles members will still accrue their personal miles while their company earns SkyBonus points. To ensure both the individual traveler and their company earn credit in both programs, be sure the employee’s SkyMiles number and the company's SkyBonus account number are added to the reservation at the time of ticketing.

Maintaining Registered SkyBonus Accounts

What is the role of the Program Administrator?

The program administrators are responsible for managing the company’s SkyBonus account including:

  • Updating the company profile information
  • Providing the SkyBonus account number to the company’s preferred travel agency
  • Communicating the SkyBonus account number, booking instructions, and relevant program information to business travelers
  • Monitoring the company’s SkyBonus account activity
  • Redeeming rewards on behalf of the company
How do I change a company's Program Administrator?

The current primary program administrator may assign a new primary program administrator at any time by updating the company profile information. Additionally, they may also appoint a secondary program administrator to help manage the account. If the current primary program administrator is no longer with the company, a written request from the corporation is required to update the account. This request should be on company letterhead and must include an authorized signature. Please include the name, phone number and email address of the new primary program administrator. Fax this request to 404-773-2100, or scan and email the request to Upon receipt, and confirmation, the company profile will be updated and the account details will be sent in an email to the new primary program administrator.

Can I update my corporate clients' company profile?

If you have been designated as the company's preferred agency, you can update the information listed on your client’s company profile. In addition, you can register your corporate clients for promotions. If you have been granted authorization, your can also view your client’s account statement and order awards on their behalf.

Tracking SkyBonus Revenue

What travel qualifies for earning SkyBonus points?

Your corporate client can earn SkyBonus points for all eligible flights taken by employees for business, when the company's SkyBonus ID is included on the ticket and when the following criteria are met:

  • Tickets purchased worldwide with Delta Air Lines (ticket numbers beginning in 006)
    • Tickets issued or originating outside of North America must be issued on DL 006 for flights marketed and operated by Delta
  • Tickets purchased in North America with select partners:
    • Air France (ticket numbers beginning in 057), KLM Royal Dutch Airlines (074) and Virgin Atlantic (932) tickets must be issued and originate in North America and contain a Transatlantic flight segment
    • Aeromexico tickets (beginning in 139) must be issued and originate in North America, for nonstop travel between the United States and Mexico, for flights completed on or after October 1, 2017
  • Flights operated by SkyTeam®  partners and other codeshare partner airlines also earn when:
    • Tickets are issued by Delta (006)
    • Flights are marketed by Delta (DL flight number)
How do tickets track automatically in a SkyBonus account?

A company's SkyBonus account number must be included on tickets at the time of purchase by their travel agency, at, at other Delta ticketing locations such as Delta reservations, city ticket offices or airport ticket counters, or on qualifying tickets purchased directly with Air France, KLM, Alitalia and Aeromexico. When purchasing tickets on, travelers should select "My company is a Delta SkyBonus program member" on the Passenger Information page and enter their company's SkyBonus account number. Additionally, employees can add their company's SkyBonus account number to their SkyMiles profile at any time. Once added to their SkyMiles profile, the SkyBonus number will automatically be added to their tickets when reservations are booked online at

Can a ticket be submitted for retroactive credit?

If the company's SkyBonus number was not entered on a ticket at the time of issuance, the ticket may be submitted for retro-credit on the Add Tickets page at Retroactive credit is allowed for qualifying flights purchased and flown after the member company's enrollment date. In addition, only eligible travel purchased and flown within the last 12 months of membership is considered for credit. Tickets are processed and will appear on your statement within 6-8 weeks after travel. Tickets validated on Aeromexico ticket stock (ticket numbers beginning in 139) for flights completed prior to October 1, 2017 are not eligible for retroactive credit.

How long does it take for points to be credited to an account?

SkyBonus points are calculated daily. Tickets are processed and will appear on the account's statement within 6-8 weeks after travel. However, it may take up to 10-12 weeks after travel for points to be credited for some qualifying partner-operated flights.

How are changes to itineraries handled?

Changes or cancellations to an itinerary are handled at, by the account's preferred travel agency, or by contacting Delta Reservations.

Do upgrades qualify for SkyBonus credit?

A company can earn SkyBonus points on eligible purchased upgrades. For upgrades purchased prior to the 24-hour check-in window through Delta's post purchase upgrade options, the company will earn credit for the value of the upgrade and the original ticket will be updated to the new earning level (if applicable) after travel is complete.  The original ticket must be eligible to earn credit in order for the post purchase paid upgrade to earn credit. See Terms and Conditions for types of tickets that are not eligible.

Do SkyBonus points expire?

SkyBonus points expire December 31st, three years after the year of issuance.

SkyBonus Reward Redemptions

Who can view a company's SkyBonus account balance?

The program administrators can view their company’s SkyBonus statement and account balance at any time. If you have been granted permission to redeem awards on your client’s behalf, you can also view the information listed on their account statement page.

How are SkyBonus awards redeemed?

The program administrators, or preferred travel agency, can redeem awards for customers, employees, business associates, or anyone the company chooses, by logging into the company's SkyBonus account and accessing the Order Rewards page.

What is the processing time for SkyBonus award redemption?

Please allow up to 4 hours processing time to receive reward flight and upgrade certificates. SkyMiles accounts for the recipients of Silver Medallion® status and Delta Sky Club® membership rewards will be updated to indicate their new status within 48 hours.   Delta Sky Club credentials will be available in the My Wallet section of and the Fly Delta app.  Beverage/Headset Coupons and Delta Sky Club® Single Visit Passes will be delivered within five (5) business days of redemption for SkyBonus accounts based in the United States. Beverage/Headset Coupons and Delta Sky Club Single Visit Passes will be delivered within ten (10) business days for SkyBonus accounts not based in the United States. Delivery time for orders outside of the United States do not account for additional processing time that may be required by customs.

How are SkyBonus award travel reservations confirmed?

SkyBonus reward ticket certificates may be booked on or through SkyBonus Reservations at 877-832-5211. SkyBonus upgrade reward certificates may be booked by a travel agency or SkyBonus Reservations at 877-832-5211. See reward terms and conditions for specific instructions.

Are changes to Award Travel reservations allowed?

Prior to ticketing, award travel reservations may be changed at any time. Once ticketed, date/flight changes are allowed if available upon payment of any applicable service charges when the ticket is reissued.

Redeeming Points For Delta eCredits

How do I redeem my SkyBonus points for a Delta eCredit?

The program administrators, or preferred travel agency, can redeem rewards for customers, employees, business associates or anyone the company chooses, by logging into your SkyBonus account and accessing the Order Rewards page.

How do I use my Delta eCredit?

Your Delta eCredit can be redeemed during checkout on, through or through Delta Reservations by calling 1-800-221-1212.

Can I give my Delta eCredit to my travel agent to use towards the purchase of my ticket?

No, your Delta eCredit cannot be redeemed through your travel agent. Redemption is easy by visiting or Delta Reservations by calling 1-800-221-1212

What happens if my ticket cost less than my Delta eCredit?

If the value of a Delta eCredits Credit Voucher is greater than the transportation purchased, a new certificate for the remaining value will be issued to the original recipient.

If I have to cancel my ticket, will I receive a refund for the eCredit?

Points for rewards are considered redeemed once issued and cannot be redeposited. All terms and conditions of your ticket apply.

What name is the eCredit issued in?

The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".

Can I use one eCredit for multiple tickets / passengers?

Yes, you can use the eCredit for multiple purchases and for multiple passengers. The Delta eCredit will be issued in the name of "Delta Passenger". It can be used by any eligible traveler on your SkyBonus account. If there is residual value left it goes back into the name of "Delta Passenger".

Will I still earn points in my SkyBonus account if I use an eCredit?

Yes, you still earn points for eligible flight revenue based on flown tickets. Eligible flight revenue is calculated using base fare (including any carrier imposed surcharges but net of all government imposed taxes and fees), prorated per flight segment, and rounded down to the nearest whole number.

How long does it take to receive my eCredit?

Allow up to four hours to receive an email with your eCredit details.

Why does my eCredit show OPEN on my statement even though I've used it?

If you have any remaining value on your eCredit the original document number on your statement will continue to show OPEN. You can click on the document number and it will take you to where you can view the current document number along with remaining value.

How do I view the balance remaining on my eCredit?

Visit and enter your eCredit certificate number and redemption code.

Who do I call if I'm having problems with redeeming my points for an eCredit?

Please contact the SkyBonus Service Center.

Where can I go to learn more about Delta eCredits?

Please see the terms and conditions of ecredits.

Can I use my eCredit for Delta Vacations packages?

The eCredit may only be applied toward the Delta air portion of a Delta Vacations package.

When does my eCredit expire?

Your eCredit expires one year from the certificate issuance. You can check your expiration date by going to and entering your certificate number and redemption code.

Can I use my eCredit on Delta's partner airlines?

Your eCredit is eligible for all Delta marketed flights available on regardless of the operating carrier.

How many eCredits can I use for one ticket?

You can combine up to five Delta eCredits for one ticket.

The link in my redemption confirmation email does not work. How can I redeem my eCredit?

Visit and enter your eCredit certificate number and redemption code. 

SkyBonus Elite

What is SkyBonus Elite?

SkyBonus Elite is a tier in the SkyBonus rewards program that offers additional rewards and benefits to our most loyal companies.

What is the difference between the SkyBonus program and SkyBonus Elite?

SkyBonus Elite is a higher tier within the SkyBonus program. SkyBonus Elite companies earn additional rewards and enjoy greater flexibility of redemptions in addition to the standard benefits offered in the SkyBonus program.

General SkyBonus Program Information

Who can we contact if we have additional questions about SkyBonus?

Answers to most questions about the SkyBonus program can be found in the information listed on the SkyBonus website. General program questions, account inquires, or customer service issues can be submitted through the Contact Us form or by calling the SkyBonus Service Center at 877-832-5211.

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