Delta Air Lines^® SkyBonus Terms and Conditions

General Conditions

1. Participation in the SkyBonus^® program (the "Program") is limited to small and mid-size companies ("Company"). Corporations with a Preferred Carrier Agreement with Delta Air Lines, Air France, KLM Royal Dutch Airlines, or Alitalia are not eligible to participate in the Program. Also, travel agencies, wholesalers, consolidators, and other sellers of travel are not eligible to participate in the Program. Delta reserves the right to determine the eligibility of the Company. The Program constitutes merely an invitation to companies that meet the qualifications set forth in the preceding paragraph to make offers for the acquisition of tickets or other awards on the Terms and Conditions stated herein and does not constitute a public offer. Delta reserves the exclusive right to accept or reject any offers made in response to the Program.
2. Participation in the Program is conditioned upon Company´s acceptance of, and any awards granted under the Program will be governed by, these Terms and Conditions, as well as by the rules and policies described on the SkyBonus website and any additional Program rules or policies and procedures established by Delta from time to time with respect to the Program (collectively, the “Program Rules”). Delta reserves the right to change any aspect of the Program at any time with or without notice. This right includes, but is not limited to, changes in rules for earning Program awards and point redemption values. In addition, rules of the program, cities served, flight schedules, limited seating or space availability, restricted travel dates, and specific features of promotional offers are subject to change with or without notice at the discretion of Delta. Delta reserves the right to discontinue the Program with 90 days’ notice to its members. Should the Program be terminated, the Company’s right to accrue points and redeem awards will be terminated 90 days after notice is given.
3. The Company must comply with and ensure that employees adhere to all terms and conditions of the Program.

Enrollment

1. To become eligible, the Company or Travel Agency (on behalf of the Company) must complete an enrollment form for SkyBonus, including Company and Travel Agency contact information. There is no charge to enroll in the Program. Delta will determine the Company´s eligibility based on the information provided in the registration form. Companies that have an existing Preferred Carrier Agreement with Delta/Air France/KLM/Alitalia are not eligible for the Program. If such a Company enrolls in the Program, any travel tracked through SkyBonus will not count toward any existing corporate agreements, including but not limited to revenue goals. Similarly, any trips booked under the conditions of a Preferred Carrier Agreement are not eligible for Program awards.
2. Each Company must designate one employee (the "Program Administrator") who will administer the SkyBonus account as the company´s representative. The Program Administrator is responsible for ensuring participating employees´ adherence to the terms and conditions of this Program and all relevant policies and procedures. Delta reserves the right to verify the eligibility of any Company participating in the Program or the eligibility of any ticket for which Program credit is sought, which may include, but not necessarily be limited to, requiring sufficient proof of employment for passengers listed on tickets for which Program credit is sought.
3. Once approved, the Company will be assigned a unique SkyBonus ID via email within 2 business days of enrollment. If provided, the Company's designated Travel Agency will also receive notification of the SkyBonus ID. The Program Administrator is responsible for notifying participating employees of the Company's SkyBonus ID. It is the traveler's responsibility to communicate their SkyBonus ID to their Travel Agent or Delta/Air France/KLM/Alitalia Reservations at time of booking in order to earn points.
4. The Program Administrator is responsible for advising Delta of any changes in the company's information by updating the company profile on the website. Delta will not be responsible for lost, destroyed or misdirected mail or other communications, or any consequences thereof.

Earning Program Awards

1. Only eligible tickets and coupons purchased and flown after date of enrollment and used for company business are eligible for credit in the Program. Retroactive credit is allowed for a one (1) year period for qualifying flights purchased and flown after the Company´s enrollment date. In order to earn SkyBonus points, the company's Travel Agency or Delta/Air France/KLM/Alitalia Reservations must put the Company's SkyBonus ID in the tour code field of the ticket. Travelers purchasing tickets at delta.com, airfrance.com, klm.com, or alitalia.com must enter the company's account number in the SkyBonus ID field on the Passenger Information screen to ensure proper credit is awarded. SkyMiles members can add the Company's SkyBonus ID to their delta.com SkyMiles profile so it will automatically be added to tickets booked on delta.com.
2. The Company's eligible sales will be tracked by Delta and based on flown revenue. The Company is awarded three (3) points for every $1 USD spent on purchased leisure fares to/from Atlanta, Cincinnati, Detroit, Memphis, Minneapolis or Salt Lake City, six (6) points for every $1 USD spent on purchased leisure fares to/from all other destinations, ten (10) points for every $1 USD spent on purchased business fares to/from Atlanta, Cincinnati, Detroit, Memphis, Minneapolis or Salt Lake City, or thirty (30) points for every $1 USD spent on purchased business fares to/from all other destinations. Tickets purchased outside of the United States will be converted to US dollars to calculate points.
3. Points are calculated on base fares (selling fare, net of all taxes and fees), prorated per flight segment, and rounded down to the nearest whole number. Entire trip must be completed in order to receive points. Points expire on December 31st, three years after the year of issue. Awards earned and redeemed by the Company are separate from and in addition to those earned by the individual traveler through the SkyMiles Program.
4. Points are posted to the Company´s account daily. Delta reserves the right to change the posting frequency without advance notice. Delay between actual flight and account adjustment can be up to 10-12 weeks. The Program Administrator will be able to access updated account balances on the website.
5. All Delta Air Lines tickets may be purchased at any authorized Delta ticketing location worldwide and must be validated on Delta (ticket numbers beginning with “006”). Tickets issued on Air France (“057), KLM (“074”) or Alitalia (“055”) may earn points credit in the SkyBonus program if they are booked and ticketed in North America only.
6. Exclusions: E-Certificates, Companion Fares, Complimentary Travel/Upgrade Certificates, Senior/Youth Fares, Consolidator Fares, Tickets issued by Delta Vacations, Tickets purchased under a Preferred Carrier Agreement, Delta Meeting Network Fares, Discover America Fares, Group Fares. Special Pricing, Military & Government Fares, Travel on Delta Connection carrier flights operated by American Eagle, any tickets for which any ticketing rules have been waived by Delta at the request of the corporation or the corporation´s travel agency involving a waiver code, tickets issued by blind-bid purchase online travel providers, such as Priceline.com, and any other discounts or promotions are not eligible for award points, unless otherwise specified. Any tickets issued with unpublished fares using an associated ticket designator may be excluded.
7. In cases where the Company disputes the amount of trips generated, Delta reserves the right to require proof of travel, including ticket receipts and original boarding passes. The Company must inform Delta Air Lines, in writing, of any dispute of eligible trips within one year of the original travel date. Disputes should be sent to: Delta SkyBonus, 7500 Airline Drive - MS3-746, Minneapolis, MN 55450-1101. An audit fee may be assessed to the company.

Requesting Awards

1. Awards are issued to the Company and sent to the designated Program Administrator and may be utilized by the Program Administrator or allocated to any person designated by the company.
2. Awards are requested online through the SkyBonus website. Only the Company´s Program Administrator or an authorized travel agency is allowed access to request awards and the Company´s Program Administrator is responsible for award distribution. Delta is not responsible or accountable in any way for awards ordered by authorized travel agencies. Please allow 24 hours processing time to receive reward tickets and upgrades. Redemptions requests for non-flight awards are processed within 3-4 business days. SkyMiles accounts for the recipients of Silver Medallion and Delta Sky Club^® membership awards are updated to indicate their new status; personalized credentials are ordered and should arrive at the address listed in their SkyMiles account within 4-6 weeks. Please allow 3-4 days for Beverage/Headset Coupons and Delta Sky Club^® one day passes delivery via express mail.
3. Award point values and menu options are subject to change at Delta Air Line´s discretion and without advance notice.
4. Terms and conditions for use of awards are specified on the electronic award certificates. These terms and conditions include, but are not limited to, validity dates, blackout dates, capacity controls or applicable fees and surcharges. Once an award has been issued, the passenger generally has one year from the date of issue to complete travel, unless otherwise stated. SkyBonus award travel is valid on Delta Air Lines, Air France, KLM Royal Dutch Airlines, Alitalia and specified codeshare partner flights. Award tickets are round-trip and are redeemable on delta.com or through SkyBonus Reservations at 877-832-5211. All Confirmed Upgrades are one way and are only redeemable through SkyBonus Reservations at 877-832-5211 or your travel agent. Upgrades that are issued as a SkyBonus award may not be combined with SkyBonus or SkyMiles Program tickets. Delta may limit the seats available for upgrades to any and all destinations and may not allocate upgrade award seats on certain flights. SkyBonus upgrade authorization numbers are valid for one year from date of issue. Award authorization numbers are considered redeemed once issued and cannot be redeposited.To review terms and conditions of Delta Sky Club^® membership, please visit delta.com/skyclub. Note: SkyBonus award tickets and upgrades issued prior to January 31, 2010 are redeemable through Delta's Domestic Promotions Desk at 888-286-5184 or Delta's International Promotions Desk at 888-750-3271.
5. Awards may not be combined or used with any other Delta promotions or awards, including but not limited to negotiated fares, group fares, meeting fares, SkyMiles Awards, air travel certificate, discount coupon, mileage accrual or any fares covered under existing Delta Corporate Sales agreements or Delta Meeting Network agreements, premium offer or certain promotional fares. Award travel using upgrade or free ticket certificates is not eligible for earning additional SkyBonus points.
6. Lost, stolen, destroyed, expired or unused award certificates or tickets will not be replaced or credited to the Company's account. The sale or barter of any SkyBonus award by the company receiving the award or its representative is prohibited. Flight awards, tickets or upgrades obtained through prohibited sale or barter transactions are VOID, invalid of travel, and will be confiscated. Persons trying to use such tickets will not be permitted to travel unless they purchase a ticket from Delta at the applicable fare.
7. All tax liability associated with the receipt and use of SkyBonus is the responsibility of the Company.

Termination of Agreement

1. All awards and other benefits of the Program are offered at the discretion of Delta, and Delta has the right to terminate the Program, in whole or in part, at any time with or without notice. Delta may among other things, withdraw, limit, modify or cancel any award or award level; modify or amend these Terms and Conditions or the Program Rules or policies and procedures; increase credit requirements; modify or regulate the transferability of awards; make changes affecting partner affiliations or benefits; or limit the number of seats available to any or all destinations. Awards may not be eligible for redemption or use to all destinations or on all flights. Delta reserves the right to establish additional means of accruing Program awards. Travel agencies, wholesalers, consolidators, and other sellers of travel are not eligible to participate in this Program. SkyBonus awards are void where prohibited by law. The Program and Program awards are subject to all government regulations. Earned travel and upgrades cannot be combined. Accrued awards do not constitute property of the Program Administrator or the Program Administrator´s company. Delta will not be responsible for any taxes, duties or other obligations resulting from participation in the Program. Delta reserves the right to discontinue the Program with 90 days notice to its members. Should the Program be terminated, the Company´s right to accrue and redeem awards will be terminated 90 days after notice is given.
2. Failure to follow Program Rules or Delta Air Lines´ contract of carriage and tariffs, abuse of Program privileges, or misrepresentation of any information provided to Delta by the Company or its employees may result in termination of the Company´s eligibility and participation in the Program and forfeiture of all awards or points earned. These Terms and Conditions are governed by the laws of the State of Georgia, United States of America, without giving effect to that jurisdiction´s principles of conflicts of laws. All disputes arising out of or related to these Terms and Conditions, the Program Rules or the Program shall be resolved exclusively in the state or federal courts of competent jurisdiction located in Fulton County, State of Georgia, United States of America. As a condition of participating in the Program, the Program Administrator and the Program Administrator´s company irrevocably submit to the jurisdiction of such courts to the exclusion of all other courts or tribunals, wherever the same may be located.
3. Participating companies that do not have Delta flown revenue greater than $5,000 USD or the equivalent in other currencies per calendar year may be de-enrolled from the Program. Any Program points accrued will be forfeited should minimum activity level not be reached. The terms contained in the links at the bottom of this page, including those dealing with privacy and security, are incorporated herein by reference.