Frequently Asked Questions

Small to midsized companies located in countries where the program is offered are eligible for SkyBonus. Companies that have negotiated discount fare agreements and travel agencies, wholesalers, consolidators and other sellers of travel are not eligible to participate in this program.

You or your travel agency may enroll your company by completing the online application at delta.com/skybonus. To be eligible, you must accept the terms and conditions of the program. If your company qualifies, you and your preferred travel agent will receive an email confirmation within two business days. Your company will be assigned a unique SkyBonus account number to be used to track your company’s business travel on Delta® and Delta Connection® flights.

• Your company's legal name and address
• Your company’s Federal Tax ID or VAT number
• Name, phone number and email address for a primary administrator who will be responsible for maintaining the program on behalf of your company
• The ARC/IATA number, email address and contact information of your preferred travel agency

SkyBonus is Delta´s global travel rewards program where companies earn points for eligible Delta and Delta Connection® flights, which they may redeem for travel rewards. SkyMiles is Delta´s frequent flyer program where individual travelers earn miles for flying on Delta or Delta Connection flights and for using SkyMiles partners´ products and services. SkyBonus participants are not required to be SkyMiles members; however, when traveling for company business, employees who are SkyMiles members accrue miles while their company earns SkyBonus points. To get credit in both programs, be sure the employee´s SkyMiles number and the company´s SkyBonus account number are added to the reservation at the time of ticketing.

The Program Administrators are responsible for managing the company’s SkyBonus account, including:

• Updating the company profile information
• Providing the SkyBonus account number to the company’s preferred travel agency
• Communicating the SkyBonus account number and program information to business travelers
• Monitoring the company’s SkyBonus account activity
• Redeeming rewards on behalf of the company

The current program administrator may assign a new program administrator at any time by updating the company profile information. Additionally, he/she may also appoint a Secondary Program Administrator to help manage the account. If the current program administrator is no longer with the company, a written request from the corporation is required. This statement should be on company letterhead and must include an authorized signature. Please include the name, phone number and email address of the new program administrator. Fax this statement to 404-773-2100, or scan and email this statement to skybonus@delta.com. Upon receipt, your company profile will be updated and the user name and password will be sent in an email to the new program administrator.

Your travel agency can update the information listed on your company profile. In addition, your agent can register your company for promotions. If you grant authorization, your travel agent can also view your account statement and order awards on your behalf.

Your company earns SkyBonus points for all eligible worldwide flights operated as a Delta (DL), Air France (AF), KLM Royal Dutch Airlines (KL), or Alitalia (AZ) flight number and validated on Delta ticket stock (ticket number begins with 006), Air France (057), KLM (074), or Alitalia (055). Only flights purchased and flown after your enrollment date are considered for eligibility. SkyBonus credit is provided for published fares only. Bonus commissions and discount certificates cannot be combined with SkyBonus, unless specifically stated in the certificate terms and conditions.

Your company´s account number must be placed on your tickets at the time of purchase by your travel agency, at delta.com or at Delta ticketing locations such as Reservations, City Ticket Office and Airport Ticket Counter. When purchasing tickets at delta.com, travelers must enter their company´s SkyBonus account number on the "Passenger Information" screen. Additionally, employees can add their company´s SkyBonus account number to their SkyMiles profile at any time. Once added, their company´s SkyBonus number will automatically be added to their tickets when reservations are booked online at delta.com.

If your SkyBonus number was not entered on a ticket at the time of issuance, you can enter the ticket number on the Add Ticket page in your account for retroactive credit. Retroactive credit is allowed for qualifying flights purchased and flown after your enrollment date. In addition, only eligible travel purchased and flown within the last 12 months of your membership is considered for credit. Tickets are processed and will appear on your statement within 6-8 weeks after travel. Tickets validated on AF(057), KL(074), & AZ(055) and purchased prior to March 1, 2011 are not eligible for retroactive credit. AF and AZ flights validated on DL(006) purchased prior to March 1, 2011 are also not eligible for retroactive credit.

SkyBonus points are calculated daily. Tickets are processed and will appear on your statement within 6-8 weeks after travel. However, it may take up to 10-12 weeks after travel for certain codeshare-operated flights to be credited.

Changes or cancellations to an itinerary are handled at www.delta.com , your preferred travel agency or Delta Reservations.

Your company´s program administrators can view your company’s SkyBonus statement and account balance at any time. If you have granted your preferred travel agency permission to redeem awards on your company´s behalf, the agency can also view your company´s SkyBonus statement and account balance.

The program administrators, or preferred travel agency, can redeem awards for customers, employees, business associates or anyone the company chooses.

Flight awards are redeemed from your company’s SkyBonus account and booked through delta.com. Upgrade awards are redeemed online and are sent via email to the program administrator or travel agent who redeemed the award. Redemptions requests for non-flight awards are processed within three to four business days. SkyMiles accounts for the recipients of Silver Medallion and Delta Sky Club^® membership awards are updated to indicate their new status; personalized credentials are ordered and should arrive at the address listed in their SkyMiles account within four to six weeks.

SkyBonus reward ticket certificates may be booked on delta.com or through SkyBonus Reservations at 877-832-5211. SkyBonus upgrade reward certificates may be booked by a travel agency or SkyBonus Reservations at 877-832-5211. See reward terms and conditions for specific instructions.

Prior to ticketing, award travel reservations may be changed at any time. Once ticketed, date/flight changes are allowed, if available, upon payment of the applicable administrative service charge when the ticket is reissued.

Answers to most questions about the SkyBonus program can be found in the information listed on the SkyBonus website. General program questions, account inquires, or customer service issues can be submitted through the Contact Us form or by calling the SkyBonus Service Center at 877-832-5211.